Shipping Policy

1. Shipping Method

We provide international shipping services to customers worldwide.

Unless otherwise agreed, our shipments are normally arranged under DDP (Delivered Duty Paid) terms.

Under DDP terms, we are responsible for arranging international transportation, export procedures, customs clearance, and applicable import duties and taxes required for delivery to the customer's address.

2. Shipping Cost

Shipping fees are paid by the customer.

The shipping cost will be calculated based on the product weight, dimensions, destination country, shipping method, and any special transportation requirements.

For some products, including battery products or dangerous goods, additional transportation charges may apply due to special handling requirements.

The final shipping cost will be confirmed before shipment.

3. Delivery Time

Estimated delivery times vary depending on the destination country, logistics method, customs clearance process, and other factors.

Typical delivery time:

• Express shipping: approximately 5-15 business days
• Air freight: approximately 7-20 business days
• Sea freight: depending on destination and shipping route

Delivery times are estimates and may be affected by circumstances beyond our control.

4. Customs and Import Requirements

For DDP shipments, we will assist with customs clearance and delivery arrangements according to the agreed shipping terms.

Customers must provide complete and accurate shipping information, including:

• Full name/company name
• Delivery address
• Contact information
• Any required import documents

Additional costs caused by incorrect information provided by the customer may be charged to the customer.

5. Battery and Dangerous Goods Shipping

Some battery products are classified as dangerous goods and require special transportation procedures.

Shipping arrangements, costs, and delivery times may vary depending on destination regulations and carrier requirements.

Customers should ensure that their country permits the import of battery products before placing an order.

6. Shipment Tracking

Once your order has been shipped, tracking information will be provided when available.

Customers can use the tracking information to follow the delivery status of their shipment.

7. Delivery Issues

If a shipment is delayed, lost, or damaged during transportation, please contact us as soon as possible.

We will cooperate with the logistics provider to investigate and resolve the issue.