Terms of Service

1. General Information

Welcome to Encoder Cable. By accessing or purchasing products from our website, you agree to be bound by these Terms of Service.

We provide industrial automation products, including encoder cables, servo cables, industrial connectors, batteries, and customized wiring solutions for customers worldwide.

2. Product Information

We make every effort to ensure that product descriptions, specifications, images, and technical information are accurate.

However, due to product customization, manufacturing improvements, or different measurement methods, slight variations may occur.

Customers are responsible for confirming product compatibility, specifications, dimensions, and technical requirements before placing an order.

If you need assistance selecting a product, please contact us before purchase.

3. Customized Products

Customized products, including customized cables, wiring harnesses, connectors, and special specifications, are manufactured according to customer requirements.

Once production has started, customized orders cannot be cancelled or returned unless the product has a manufacturing defect.

Customers must provide accurate technical information and confirm all specifications before production.

4. Orders and Payment

All orders are subject to product availability and payment confirmation.

We reserve the right to refuse or cancel orders in cases of incorrect pricing, suspected fraud, or unavailable products.

Customers are responsible for providing accurate shipping information. Any additional costs caused by incorrect information will be borne by the customer.

5. Shipping and Delivery

We ship products worldwide through international logistics providers.

Delivery times are estimates and may be affected by customs clearance, holidays, weather conditions, or other factors beyond our control.

Customers are responsible for providing correct customs information and handling any import duties, taxes, or customs fees required by their country unless otherwise agreed.

6. Battery Products and Dangerous Goods

Certain battery products are classified as dangerous goods and require special transportation arrangements.

Shipping costs, delivery times, and transportation methods may vary depending on destination regulations.

Customers must provide accurate receiving information and comply with local import regulations regarding battery products.

7. Returns and Refunds

Customers may request a return within 30 days after receiving the product for eligible items.

Returned products must be unused, undamaged, and in their original packaging.

Customized products, used products, or products damaged due to improper installation or operation are not eligible for return.

Refunds will be processed after the returned product has been inspected and approved.

Shipping costs are generally non-refundable unless the return is caused by our error.

8. Product Warranty

We guarantee that our products are free from manufacturing defects.

If a product has a quality issue caused by manufacturing defects, please contact us with order information and supporting evidence.

Warranty does not cover damage caused by improper installation, misuse, unauthorized modification, or external factors.

9. Limitation of Liability

We are not responsible for losses caused by improper product selection, incorrect installation, system compatibility issues, or indirect damages.

Customers are responsible for ensuring that products meet their application requirements.

10. Intellectual Property

All website content, including images, descriptions, logos, and technical materials, is protected by applicable intellectual property laws.

Unauthorized reproduction or commercial use is prohibited.

11. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: harvey@lindot.com

Company:
GuangDong Lindot Industrial Control Technology Co., Ltd.